Privacy Policy Overview
Your privacy is our highest priority at every step
Introduction to Personal Data Use
Our commitment is to maintain your trust by safeguarding the information you share. This policy explains what data we collect, why, and how it is protected.
By using our services, you accept our practices as described. We operate fully transparent and review our privacy procedures regularly.
Data We Collect and How
We gather basic information you provide, as well as anonymized data for site improvement, in strict alignment with Canadian privacy regulations.
Direct Information You Share
- • Name and contact details you provide in forms
- • Feedback or questions sent to our team
- • Communications during appointments or inquiries
- • Requests for emotional intelligence support
- • Details related to appointment scheduling
Automatic Data Collection
- • Technical information about device and browser
- • Website navigation and activity logs
- • Data collected through consented cookies
- • Anonymized analytics used to enhance services
- • Connection timestamps for security purposes
Why We Use Your Data
Personal data helps us respond to requests efficiently, improve our services, and tailor support to individual needs.
- • Responding to your inquiries or appointments
- • Improving emotional intelligence content
- • Analyzing anonymized site usage trends
- • Delivering relevant resources or information
- • Ensuring security and monitoring service quality
- • Respecting and managing your consent preferences
- • Complying with legal or regulatory obligations
Your Privacy Rights: We protect your data with technical and organizational safeguards and uphold your rights under Canadian law.
When We Share Information
Data may be shared with trusted partners for service delivery or as legally required, always ensuring confidentiality.
Service Providers
Third-party partners are vetted for privacy compliance and only process your data as strictly necessary for their role.
Legal Obligations
We may disclose personal data if legally required to comply with Canadian laws or safety concerns.
Aggregated Data Use
We may use anonymized insights for research or general service improvement.
Your Data Rights
You may access, review, or update your personal data, or request corrections as permitted by law, by contacting us directly.
- • Request details on the data we hold
- • Ask for corrections to personal details
- • Request deletion where legally allowed
- • Obtain a copy in portable format
- • Object to certain processing uses
- • Request limits on data use
Please contact our privacy team for assistance or questions regarding your privacy rights.
How We Protect Data
Multiple safeguards, including encryption and staff training, reduce risk and keep your information confidential.
Technical Controls
- • Encrypted storage and secure networks
- • Regular security vulnerability assessments
- • Data backups to prevent loss
- • Anonymization of sensitive records where possible
Organizational Best Practices
- • Access restricted to authorized personnel
- • Ongoing staff privacy and security training
- • Incident response and review protocols
- • Periodic audits of privacy procedures
How Long We Retain Data
Personal data is kept as long as required to fulfill service, regulatory, or law-related needs before secure deletion.
- • Account records retained while active
- • Support activities retained for support period
- • Messages stored for quality monitoring
- • Payment records retained for compliance
- • Preferences stored with your consent
We apply strict retention schedules to all personal data.
International Transfers of Data
If data is processed outside Canada, equivalent safeguards are required from our partners or providers.
- • Compliance with Canadian privacy standards
- • Transfer agreements to ensure protection
- • Review of all data transfer partners
- • Immediate response to potential risks
Use of Cookies and Tracking
Cookies help us provide a smooth site experience. You can manage preferences in your browser settings at any time.
Types of Cookies We Use
- • Necessary to enable website features
- • Help improve our site functionality
- • Adjust the site to your preferences
- • Enhance your overall experience here
Manage settings in your browser to control cookies.
Policy Updates and Notices
Any updates will be posted here and, if significant, communicated to you directly where possible.
- • Web notifications or banners for policy changes
- • In-account messages if you are registered
- • Summary of key updates in notifications
- • Instructions for accessing previous versions
Contact us for additional details on policy changes.
Contact Our Privacy Team
Questions or concerns? Reach out for further information.
Luminarqe
1721 29th Avenue SW, Suite 125, Calgary, AB T2T 1M7 Canada
Phone: +1 (946) 646-9433
Email: content@luminarqe.com
Latest revision: January 3, 2026
Effective January 3, 2026